Australian WordPress malware removal
Your site got hacked.
Let us take it from here.
We remove malware from WordPress sites, get Google warnings lifted, and fix the hole that let the attacker in — so you are not paying for the same clean-up twice.
Fixed price agreed before we start · Full backup taken first · No lock-in
Sound familiar?
What a hacked WordPress site looks like
Most people find out from a customer, or from Google, rather than from their site. If any of these is happening to you, the infection is already live.
Google says the site may harm your computer
Chrome and Safari are showing an interstitial warning to anyone who tries to visit. The site is on a Google blacklist, and every hour it stays there costs you traffic.
Google Ads suspended your account
The dreaded "malicious or unwanted software" email. Ads stay suspended until the site is clean and the review passes. We handle the clean and the appeal.
Japanese keywords in your search results
Your listings have been replaced with pages you never wrote, usually in a language you do not speak. The infection is generating spam pages and Google has indexed them.
The site redirects somewhere else
Visitors land on gambling, pharmacy or scam pages. Often it only fires for mobile visitors or first-time visitors, which is why it can run for weeks before anyone tells you.
Admin accounts you do not recognise
Extra users with administrator rights, or your own login no longer working. The attacker has a persistent way back in that a plugin scan will not remove.
The host suspended your account
Your site has been taken offline for sending spam or consuming resources. Hosts rarely restore access until you can show the infection is gone.
The process
Six steps, no surprises
You approve the price and the timeline before anyone touches the site. Nothing destructive happens without a backup you keep.
- 01
Tell us what you are seeing
Send the symptom and the URL. You do not need to diagnose it — describing what changed is enough.
- 02
We assess and quote
We look at the site from the outside, and inside if you have given us access. You get a fixed price and a timeline before anything is touched.
- 03
Backup, then clean
A full copy of the site and database is taken first. Then the infection is removed by hand — not by a plugin scan that misses the backdoor.
- 04
Close the entry point
Whatever let them in gets fixed: an abandoned plugin, a weak password, an out-of-date core, a compromised host account.
- 05
Clear the warnings
Where the site has been flagged by Google or your host, we lodge the review and follow it through until the warning is lifted.
- 06
You get the write-up
A plain-English summary of what was found, what was removed, how it got in, and what to do next.
Pricing
Pick the depth of the fix
A clean-up that does not close the entry point is a temporary fix. The plans differ in how far past "clean" we go.
Emergency Clean
Your site is infected and you need it clean.
one-off, per site · ex GST
Blogs and brochure sites
- Full malware scan and manual removal
- WordPress core, theme and plugin integrity check
- Backdoors and unknown admin accounts removed
- Google Search Console review request where the site is flagged
Clean & Harden
Clean it, then close the door that let them in.
one-off, per site · ex GST
Business sites that cannot afford a repeat
- Everything in Emergency Clean
- Core, theme and plugin updates applied and tested
- Abandoned and vulnerable plugins identified and replaced
- Server-side and WordPress hardening applied
Recover & Protect
A serious compromise, or a site you cannot risk losing again.
one-off, then from $149/month · ex GST
E-commerce, membership and lead-critical sites
- Everything in Clean & Harden
- Rebuild from clean source where the infection is too deep to excise
- Blacklist and ad-account reinstatement handled end to end
- Ongoing monitoring with alerting
What we promise
And what we will not
Plenty of clean-up services advertise a fixed turnaround. We do not, because no one can honestly quote one before looking at the infection.
A timeline before we start
Every infection is different, so we will not quote a turnaround before we have looked. You get a clear timeline once the site has been assessed, and we hold to it.
A fixed price, agreed up front
You approve the price before any work begins. If the assessment shows the job is bigger than the plan you picked, we tell you and you decide.
You find out how it happened
A clean-up that does not identify the way in is a clean-up you will be paying for again. Every job ends with a written explanation of the entry point.
We work on a copy first
Nothing destructive happens to a live site. We take a full backup before touching anything, and you keep it.
Frequently asked questions
How long will it take?
It depends entirely on the infection, so we will not put a number on it before looking. Some sites are clean in a few hours; a deeply compromised e-commerce site can take days. You get a timeline once we have assessed it, and we tell you straight away if it changes.
Will I lose anything?
We take a complete backup of your files and database before we start, and you keep a copy. Where an infected file also contains legitimate code, we clean it rather than delete it. If something genuinely cannot be saved, we tell you before acting.
Can I not just run a security plugin?
A scanner will usually find the obvious payload. What it tends to miss is the backdoor — a small, innocuous-looking file that lets the attacker straight back in after you have cleaned up. That is why sites get reinfected days later.
Do you need my hosting login?
We need file-level access, which usually means SFTP or a hosting control panel login, plus a WordPress administrator account. Send credentials through a secure channel and change them once the job is finished.
My site is not WordPress. Can you help?
We specialise in WordPress and that is where we do our best work. If your site is on something else, tell us what it is and we will give you an honest answer about whether we are the right people.
Guides
Working out what happened to your site, and how to stop it happening again.
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Think your site is infected?
Send us the URL and what you are seeing. We will tell you what we find, what it will cost, and how long it will take — before anything is touched.